GENERAL CONDITIONS
LES CREATIONS AGATA LOUISE undertakes to protect the personal data of its customers and to ensure the best level of protection.
To deliver its service, LES CREATIONS AGATA LOUISE collects personal data from visitors to its website www.lescreationsagatalouise.com
The purpose of this section is to explain to customers the use made by LES CREATIONS AGATA LOUISE of the personal data that they may provide on the site.
LES CREATIONS AGATA LOUISE as Data Controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of personal data (RGPD).
PERSONAL INFORMATION COLLECTED
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the web pages or individual products you view, the websites or search terms that brought you to the site, and information about how how you interact with the site. We refer to this automatically collected information as “Device Information”.
We collect device Information using the technologies listed in the following points.
FOR WHAT NEEDS DO AGATA LOUISE CREATIONS COLLECT PERSONAL DATA?
LES CREATIONS AGATA LOUISE is only authorized to use the personal data of its customers if it has a valid legal basis.
LES CREATIONS AGATA LOUISE must ensure that it has one or more of the following legal bases:
The performance of a contract (eg: to process and send an order or to open and manage a LES CREATIONS AGATA LOUISE account), or The performance of a legal obligation (eg: retention of invoices), or ;
When it is in the legitimate interest of LES CREATIONS AGATA LOUISE, or;
When the Customer has given his consent to the collection of data.
The legitimate interest of LES CREATIONS AGATA LOUISE must not go against the rights and freedoms of customers.
LES CREATIONS AGATA LOUISE is required to collect and process the personal data of its customers to carry out the following processing:
WHAT PERSONAL DATA ARE COLLECTED?
The data collected by LES CREATIONS AGATA LOUISE are as follows:
LES CREATIONS AGATA LOUISE also undertakes to respect the principle of minimization of data and limitation of purposes which consists in collecting only the data necessary for their processing. The data collected must not be reused later, incompatible with the purpose of their collection.
HOW ARE THEY COLLECTED?
This data may be collected when creating a customer account on our website, when ordering online, when registering for the newsletter, when contacting our customer service, when browsing the Internet, when you participate in a competition, when posting on social media, or when using our website.
Information marked with asterisks is mandatory and must be provided. This is information necessary for the provision of a service or the conclusion of the contract.
WHAT ARE THE DATA RIGHTS?
Pursuant to Articles 15 to 22 of Regulation 2016/679 of April 27, 2016, any natural person whose data has been collected has the right to exercise the following rights:
A right of access
A right of rectification,
A right to oppose the processing of his data and to erase his data
A right to oppose profiling
A right to restriction of processing,
A right to data portability
When LES CREATIONS AGATA LOUISE detects a violation of personal data likely to create a high risk for the rights and freedoms of the customer, the latter will be informed of this violation as soon as possible.
The client also has the option of withdrawing his consent at any time.
How to exercise them?
Right to lodge a complaint with the company LES CREATIONS AGATA LOUISE
These rights can be exercised with LES CREATIONS AGATA LOUISE, which collected the personal data as follows:
By email, by writing to the email address: lescreationsagatalouise@yahoo.com
The request must indicate the surname, first name, postal address, email, if possible the customer reference and must be accompanied by proof of identity.
LES CREATIONS AGATA LOUISE sends a response within 1 month after the exercise of the right. In certain cases, related to the complexity of the request or the number of requests, this period may be extended by 2 months.
These rights may in certain cases provided for by the regulations be subject to exceptions.
In the event of no response or an unsatisfactory response, the data subject has the right to contact the data protection supervisory authority (the CNIL).
Any client or prospect has the right to lodge a complaint with the competent authority.
If after contacting our company, you notice that your "Data Protection" rights are not respected, you can file a complaint with the National Commission for Data Processing and Freedoms or CNIL, 3 Places de Fontenoy, 75007 Paris.
TO WHOM IS THE DATA TRANSMITTED?
We share your personal information with third parties who help us use it for the purposes described above.
For example, we use WIX to host our online store – to learn more about how WIX uses your personal information, please visit: https://www.wix.com/about/privacy .
We also use Google Analytics to better understand how our customers use the site – to find out more about how Google uses your personal information, please visit the following page: https://www.google.com/intl/fr/ policies/privacy/.
You can also deactivate Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights.
HOW LONG IS THE DATA RETAINED?
LES CREATIONS AGATA LOUISE has determined specific rules concerning the retention period of customers' personal data. In principle, the data is kept for the time necessary to fulfill the purposes for which it was collected.
Unless there is a legal obligation to the contrary, LES CREATIONS AGATA LOUISE respects the retention periods recommended by the CNIL.
The retained retention periods are as follows:
Prospect data (person who has never purchased) is kept for 3 years after the last contact from the prospect
Customer data is kept for 3 years from the last purchase
Cookies for audience measurement, targeted advertising and sharing with social networks are placed on the customer's terminal for a period of 13 months.
WHAT ARE THE RULES RELATING TO COMMERCIAL PROSPECTING?
LES CREATIONS AGATA LOUISE uses your contact details to send you targeted advertising, in particular by email, post, on social networks or third-party websites.
LES CREATIONS AGATA LOUISE complies with the rules enacted by Directive 2002/58/EC of July 12, 2002, which provides for the express prior collection of the customer's consent for the sending of commercial prospecting by electronic means (e-mail or SMS).
Thus, when creating your account on the site, you are expressly asked for your consent to receive offers from LES CREATIONS AGATA LOUISE by email.
LES CREATIONS AGATA LOUISE will not send you personalized solicitations by email or sms if you have not consented to them.
There is an exception when the customer, without having given his prior consent, can however be solicited when he is already a customer of LES CREATIONS AGATA LOUISE and the purpose of the prospecting is to offer similar products or services. .
In all cases, the customer has the possibility of opposing the receipt of these requests by carrying out the following actions:
When creating the account, do not check the box related to prospecting;
For email, by clicking on the unsubscribe link provided in each email;
For the SMS, by sending a stop SMS to the number indicated in it;
By contacting customer service by email
By email, by writing to the email address: lescreationsagatalouise@yahoo.com
DATA BREACH
LES CREATIONS AGATA LOUISE undertakes to notify the CNIL of any violation of personal data under the conditions prescribed by the relevant regulations.
The client/prospect will be informed of any data breach that could have a significant impact for him, for example, infringing his rights or involving a risk for him or his entourage.
DO AGATA LOUISE CREATIONS USE COOKIES, TAGS AND TRACKS?
Information relating to navigation on the site may be recorded in "Cookies" files stored on your terminal, subject to the choices you have made regarding Cookies and which you can modify at any time.
What is a cookie ?
The term cookie encompasses several technologies making it possible to operate a navigation follow-up or a behavioral analysis of the Internet user. These technologies are multiple and constantly evolving. In particular, there are cookies, tags, pixels, Javascript code.
The cookie is a small file which makes it possible to remember the terminal used by the Internet user.
There are two types of cookies:
First party cookies, deposited by LES CREATIONS AGATA LOUISE for the purposes of navigation and operation of the site;
Third party cookies deposited by third party partner companies in order to identify the customer's areas of interest and to send personalized offers or allowing the customer to share content on social networks. These third party cookies are directly managed by the companies that publish them and which must also comply with data protection regulations.
Why are cookies, tags and tracers used?
The cookies that LES CREATIONS AGATA LOUISE uses allow:
To establish statistics and volumes of visits and use of the various elements making up our services. As such, we use audience measurement cookies.
To adapt the presentation of our site according to the terminal used;
To adapt the presentation of our site according to the affinities of each client;
To memorize information relating to a form that you have completed on our site (registration or access to your account, subscribed service, content of an order basket, etc.);
To allow you to access reserved and personal areas of our site, such as your account, using identifiers;
To implement security measures, for example when you are asked to log in to your account again after a certain period of time;
Share information with advertisers on other websites to offer you relevant advertisements and in line with your centers of interest. As such, we use advertising cookies.
Share information on social networks. As such, we use cookies to share on these networks.
How to configure the deposit of cookies, tags and tracers?
In accordance with Directive 2002/58/EC of July 12, 2002, the company LES CREATIONS AGATA LOUISE obtains your prior consent to the deposit of advertising cookies, audience measurement and sharing on social networks.
You can choose at any time to express and modify your wishes in terms of cookies, by the means described below.
Setting up your browser software
You can configure your browser software so that cookies are saved in your terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be saved in your terminal.
How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes in terms of cookies:
Pour Internet ExplorerTM : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ,
Pour SafariTM : http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html ,
For ChromeTM: http://support.google.com/chrome/
For FirefoxTM: http://support.mozilla.org/fr/ ,
For OperaTM: http://help.opera.com/Windows/10.20/fr/cookies.htm
Link to third-party publishers
LES CREATIONS AGATA LOUISE uses cookies for sharing with social networks, the Internet user of which can consult the data protection policy to configure the cookies:
Facebook: data usage policy
Pinterest: data use policy
Instagram: data usage policy
Twitter: data usage policy