SHIPPING POLICY
After placing an order on our website, you will receive a confirmation email.
You will also be informed at each stage of preparation of your order:
When the clothing is finished and ready to be sent to you,
When sending your order as well as a delivery follow-up will be sent to you by email.
The items being handmade in our workshop, the time I need to process an order varies.
The tailoring times vary according to the type of garment and the number of orders, it can take time, be patient, we will inform you at each stage
The quality of our clothing and the satisfaction of our customers is our priority.
DELIVERIES AND RETURNS
I do not accept returns, exchanges or cancellations for custom creations and orders.
For purchases in the eshop without personalization of the garment (example: update to the size according to morphology and not standard size) returns, refunds and exchanges are possible under certain conditions .
But do not hesitate to contact me if there is a problem with your order.
Delivery times vary by country
Estimated delivery times
China: 5 - 10 weeks
North America: 4 - 6 weeks
Europe: 2 - 10 working days
Australia, New Zealand and Oceania: 4 - 8 weeks
Asia Pacific: 4 - 8 weeks
I'll do my best to meet these estimated shipping times, but cannot guarantee them.
Customs and import taxes
Any customs and import taxes are the buyers responsibility. I am not responsible for delays caused by customs.
Les Créations Agata Louise is not responsible for postal delays.
